Support
Frequently asked questions and how to reach us
Frequently asked questions
How do I pair my piece?
Pairing needs the internet
First, allow the Screen Time permission from Apple
Then tap Pair صخر, and tap صخر to the top of your phone once
No account and no sign in
The piece pairs with one phone
Its key is not saved in iCloud
What are schedules?
A schedule turns on one of your modes at a time you choose
Set a start time, an end time and the days, and a schedule can run past midnight
The shortest schedule is 15 minutes
A scheduled lock ends on time
Before that, only your piece or an emergency unlock can end it
What is prayer mode?
An automatic lock from 5 minutes before the adhan to 20 minutes after it
Choose your city, the prayers you want, and the mode to lock
Times follow the Umm al-Qura calendar
The lock ends on its own 20 minutes after the adhan
I lost my piece, what do I do?
Use an emergency unlock to lift the lock
Then contact us about a replacement piece
From the Settings tab, tap Contact us, and it opens our WhatsApp support
What are emergency unlocks?
You have 5 emergency unlocks
An unlock lifts the lock without the piece
صخر asks you to confirm before each use
The remaining count shows in the confirmation before each use
Unlocks do not renew automatically in this version
Deleting and reinstalling the app does not bring them back
If you run out, you see a Contact us button that opens our WhatsApp support
I changed my phone, what do I do?
- Open صخر on the new phone with internet
- Tap the piece to the top of the phone
- You see "Move صخر to this phone?", tap "Move to this phone"
- You see "Move request saved"
- After 24 hours, tap صخر with the new phone to finish the move
The wait is there so that if someone else tries to move your piece, your phone can cancel the request
The old phone stops unlocking with this piece once the move finishes
If you can, unlock the old phone first
Your selected apps, modes and schedules do not move, because they are stored on the phone
Choose them again on the new phone
I see "There is a request to move صخر to another phone", what does it mean?
Someone tapped your piece with another phone and asked to move it
If you did not ask for it, tap "Cancel request" now
If you see "This request is approved and cannot be canceled", contact us
What leaves my phone?
Your selected apps, lock times and emergency unlocks stay on your phone
صخر cannot see the names of your apps
Apple gives it opaque tokens only
The server is used only to register the device, pair the piece and move it
It keeps a random device ID and a fingerprint of the piece, and deleting the app does not erase them
You can ask to delete this device's data from our server inside the app
No account, no ads and no third party tools
Details are in the privacy policy
Can I unlock without the piece?
Yes, with emergency unlocks
They are the intended way to unlock when the piece is not with you
Each unlock needs your confirmation
Does صخر make unlocking impossible?
No, صخر is a self control tool
It makes unlocking harder and turns unlocking into a conscious choice
The Screen Time permission belongs to Apple and the iPhone settings
This is an Apple limit
Strict mode is always on while you are locked
It asks the system to prevent deleting apps while locked